Shipping & Returns

 

Shipping

Orders usually ship the next day & our standard rates are:

Order Value up to £74.99: Next Day Delivery* = £5.99

Order Value between £75 - £99.99: Next Day Delivery* = £3.99

Order Value £100+: Next Day Delivery* = FREE

*To qualify for Next Day Delivery, orders must be placed before 1pm, Next Day Delivery only available Mon-Fri
( no next delivery on Saturdays )

Orders placed after 1pm on Thursdays will not be collected by the courier until Friday for delivery the next working day, which in this case will be the following Monday.

( These are default delivery charges, some products may have individual shipping rates - whilst we endeavour to process orders in the timeframes and using the delivery service described we reserve the right to change the shipping service to a comparable alternative if required due to operational reasons )

Northern Ireland Shipping

Unfortunately our couriers charge extra for Shipping to Northern Ireland, this is beyond our control and mean that Delivery to Northern Ireland via the DPD Delivery service is £9.99 and can take an additional 1-2 Days ( Shipping/Postage via other services is unaffected )

We only ship to verified UK addresses. Note that there are restrictions on some products, and some products can only be shipped to mainland UK destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

*Delivery is normally the next day after an order has been placed and payment cleared if completed before 1pm Mon-Fri, this is not a guarantee of delivery times as shipping delays can be caused by matters out of our control.

Orders placed on Saturdays and Sundays may be processed the same day, however they will not be shipped until the following Monday.

Normal shipping times do not apply during National Holidays, and deliveries may be subject to additional delays during Bank Holidays, Christmas etc.

Please also note that the shipping rates for many items we sell are banded by order value. Some items may be eligible for free shipping.

Order Cancellation

Whilst it is possible to cancel an order, the shipping charge will be non-refundable if the order has already been processed and delivery booked, as we cannot always claim this cost back

 
Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund only when we have issued an RMA number and authorised the return.

Any foodstuffs CANNOT be returned.

10% Restocking Charge

We'll only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise you will be responsible for the return costs and only when we have received the item and inspected it will we issue the refund. All items are subject to a 10% restocking charge ( unless returned due to our error or faulty ).

The restocking charge is calculated as 10% of the item price when purchased.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*images are for illustrative purposes only - whilst every effort is made to ensure our information is accurate we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability or availability.