Delivery Information

Delivery information is displayed on the product page for each product

2-3 Day Tracked Delivery – Tracking Link provided
This is the standard shipping service for orders less than £100 with the following charges:

Order Value up to £74.99: Next Day Delivery* = £5.99

Order Value between £75 – £99.99: Next Day Delivery* = £3.99

Upgrade Your Shipping
If your order is less than £100 you can upgrade your shipping to the DPD Next Day+ Service (1-2 days)

Order Value £100+ Free Next Day* Delivery by DPD ( Mainland UK Only )

dpd delivery

Prices shown are subject to the shipping tax class calculated based on the tax class of the items purchased – eg; Standard Rate or Zero Rate

( certain products may have there own shipping costs, this is normally to provide an affordable delivery option for lower value, small and lightweight orders, this will be visible on the checkout page )

*To qualify for Next Day Delivery, orders must be placed before 1pm, Next Day Delivery only available Mon-Fri 
( no next delivery on Saturdays/Sundays )

Orders placed after 1pm on Thursdays will not be collected by the courier until Friday for delivery the next working day, which in this case will be the following Monday.

( These are default delivery charges, some products may have individual shipping rates – whilst we endeavour to process orders in the timeframes and using the delivery service described we reserve the right to change the shipping service to a comparable alternative if required due to operational reasons )

Northern Ireland Shipping

Unfortunately our couriers charge extra for Shipping to Northern Ireland, this is beyond our control and mean that Delivery to Northern Ireland via Courier Delivery service is an additional £25 and can take an additional 1-2 Days.
Due to the ongoing issues with shipping goods between the Mainland UK and Northern Ireland we reserve the right to cancel/refund orders if shipping isn’t possible/cost effective.

Highlands and Islands Shipping

Due to the reduced service available and higher courier costs to send orders to the Scottish Highlands and Islands, Jersey and Guernsey, we unfortunately have to charge more for deliveries to these locations.

We only ship to verified UK addresses. Note that there are restrictions on some products, and some products can only be shipped to mainland UK destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

*Delivery is normally the next day after an order has been placed and payment cleared if completed before 1pm Mon-Fri, this is not a guarantee of delivery times as shipping delays can be caused by matters out of our control.

Orders placed on Saturdays and Sundays may be processed the same day, however they will not be shipped until the following Monday.

Normal shipping times do not apply during National Holidays, and deliveries may be subject to additional delays during Bank Holidays, Christmas etc.

Please also note that the shipping rates for many items we sell are banded by order value. Some items may be eligible for free shipping.

Channel Islands VAT Exemption
If ordering from the Channel Islands where no vat is due on purchases, please contact us as it may be possible for us to process the order manually, with payment via BACS and a manual invoice for the goods supplied.

Items Shipped Separately

Due to operational and logistical reasons, we may sometimes have to ship items separately, even when on the same order, we aim to meet the stated delivery schedule as stated on the product page for each shipment. An order status of ‘Partially Shipped’ indicates that items are being shipped separately.

Payment by BACS

Certain higher value products require payment by BACS, this requires you to confirm this before adding the item to your cart, at the checkout you must select the “Payment by BACS” option, our bank details will appear once you have completed the checkout process. Any payments made by Card or PayPal will be refunded for these items and your order WILL NOT be processed.

Payment by BACS prevents online card fraud and also allows us to provide higher value items at even lower prices.

VAT Registration
TheCoffeeShop.co.uk is VAT Registered, our VAT Registration Number is: GB 394 1379 69


Order Cancellation
Whilst it is possible to cancel an order, the shipping charge will be non-refundable if the order has already been processed and delivery booked, as we cannot always claim this cost back

 
Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund only when we have issued an RMA number and authorised the return. 

Any foodstuffs CANNOT be returned.

10% Restocking Charge

We’ll only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise you will be responsible for the return costs and only when we have received the item and inspected it will we issue the refund. All items are subject to a 10% restocking charge ( unless returned due to our error or faulty ).

The restocking charge is calculated as 10% of the item price when purchased.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*images are for illustrative purposes only – whilst every effort is made to ensure our information is accurate we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability or availability.